Welcome to WalkXtop’s Return Policy
At WalkXtop, we strive to ensure that our customers are satisfied with their purchases. If, for any reason, you are not happy with your thermal flask, we offer a hassle-free return policy.
Eligibility for Returns
To be eligible for a return, the product must be unused and in the same condition that you received it. The product must also be in its original packaging. Returns must be initiated within 30 days of purchase.
Return Process
- To start a return, contact our customer service team at contact@walkxtop.com or call 831-535-7641.
- Once your return is approved, you will receive instructions on how to send the product back to our warehouse at 3388 Maryland Ave, Columbus, OH 53213, United States.
- After receiving and inspecting the item, we will process your refund. It may take 5–7 business days for the refund to appear in your account, depending on your payment method.
Exchanges
If you need to exchange an item for a different model or color, please contact us at contact@walkxtop.com. We will guide you through the exchange process.
Shipping Costs for Returns
Shipping costs for returns are the customer’s responsibility, except in cases of defective or incorrect products.
Non-Returnable Items
Custom-made products, gift cards, and items purchased during clearance sales are non-returnable.
Read the full Return Policy for more details.
